Substrate Technology Corporation is a privately held, family run business. We have been in business for 12 years and manufacture and sell the Prep/Master® line of commercial floor grinders. We also carry equipment, diamond products and chemicals that compliment the Prep/Master® line.
STI actually was created by our experience in the commercial floor preparation industry; which dates back over 30 years. In that industry, we learned that little or no equipment existed that could perform concrete surface preparation in the fashion or timeliness that we demanded; so we built our own machines to do the job. We re-designed existing equipment from the inside out, we engineered tooling from scratch and committed ourselves to developing diamond tool technology to yield the fastest possible product at the lowest possible cost per square foot. While we are the first to admit we had our share of failures during those experimental years, we’re also the first to admit that without the failures we wouldn’t now be producing the world’s best products that emerged as a result of the research and development.
We attribute some of our success to the fact that we produce machinery and tooling that are both durable and cost conscious. We are supported by a vast array of suppliers and manufacturers whose ideals coincide with ours so that our customers know they are getting the world’s best products which relate to the surface preparation and polishing industry.
Two things set us apart from our competition; Product Development and Service.
Our products are tested on real jobs with real variables. We do not experiment in controlled conditions, because controlled conditions never offer the insight as to how machines or tools will manage a given condition. While the cost of this on-going R&D is high, it’s the price we are willing to pay to give our customer’s access to the world’s best products.
STI puts customer service at the top of their list because even though our products are the best, what good are we if the customer can’t get support from the manufacturer or worse the manufacturer doesn’t keep enough stock to supply the contractor when he or she needs an item; which is usually yesterday. We also offer the service of sending company representatives to jobsites to help our customers use our products as well as offer access to a costing program that estimates projects with ‘Realistic’ production rates and more than acceptable profit margins.
The above company description is just a glance at what Substrate Technology Corporation is, we are much more than what can be put into words, but we are confident that we are the World’s Best Supplier of commercial grinding and polishing equipment. Give us a call to find out; we’d be happy to talk with you. |